How to contact the technical support for Macy's employee in-site?

I need to view my schedule but I forgot my login password. I tried to reset the password by entering my information and it said one of the areas that I entered did not match in the system. After trying several time, my account is locked, and I was asked to go to the signin help. At the Technical Support section, the contact is listed as "Help desk at 11-2-474-2300" for Macy's. I dialed the number but I was told "your call cannot be completed".

dial 7171 from a phone inside the store. You can fix a lot from there, including paychecks

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